1. Customer Service
  2. Delivery & Returns
  3. What happens if you can't deliver my package?

What happens if you can't deliver my package?

When a postal carrier returns an undeliverable package to us we issue a full refund (excluding delivery charges).

We are unable to re-send packages that are returned to us as undeliverable. If you would still like to purchase those products, you're welcome to place a new order. A package may be 'undeliverable' because the address provided was incorrect or, following 3 failed delivery attempts, it has not been collected from the local collection office and has subsequently been returned to sender.

We will refund these orders (excluding delivery charges) within 28 days of receiving them back to our warehouse and you will be notified with an email to confirm we have the return.