Please see our
Help Centre for the most up-to-date information
on store openings, current delivery times, our returns
policy and any other questions you may have at this time.
Hello old friends…
We hope you are keeping safe and well. We are so happy to
say that all Paperchase stores are now open in line with
government guidelines and we’re extremely excited to
welcome you back!
We’ve cleaned, restocked and taken every care to make sure
you can enjoy the usual fun and colourful experience of
shopping at Paperchase – with a healthy dose of safety on
The safety and wellbeing of our colleagues and customers is
our top priority. To ensure this is maintained at all
times, we have implemented the following measures across
Enhanced cleaning and personal hygiene procedures,
including hand sanitiser for colleagues and a limit to the
number of customers in a store at any one time
Social-distancing stewards and signs dedicated to
managing queues and ensuring customers can navigate stores
safely and effectively
Protective screens at till points where it is more
difficult to maintain a two-metre distance
PPE for colleagues who wish to use it, as well as
social distancing on the shop floor and in back of house
Making card payments easier with an increased
contactless payment limit of £45
Please note that from Friday 24th July it will be
compulsory for customers to wear face masks in shops.
We would like to say a heartfelt thank you to the
Paperchase community for continuing to support us during
this challenging time, and for your cooperation in helping
us to look after everyone.
For those of you who would prefer to shop from the comfort
of your home, you can find a superb selection of
stationery, cards, gifts and much more, 24/7 at
We can’t wait to see you again!
These are correct as of 14th August 2020. We’ll try to
update them as often as we can but the situation is
unprecedented and changing regularly so please bear with us.
What will you be doing
to make sure that the cleanliness of stores is safe?
In simple terms it means we will be cleaning all
touch points thoroughly on a more regular basis e.g.
counter tops, protective screens, baskets, doors /
door handles etc.
Which Paperchase stores
All of our stores are now open, as well as all of our
concessions inside House of Fraser, Next, Selfridges
and Fenwick (where the host store is open). To find
your nearest store, please visit our store finder.
Will your concession
stores in Selfridges, House of Fraser and Fenwick be
Will your concession stores in Selfridges, House of
Fraser and Fenwick be open? All of our concessions
are now open but opening times will be managed by the
host stores. For more information please visit the
relevant host store’s website.
Will I be able to do
click & collect at the open stores?
For the time being, we will not be offering click and
collect to stores. Our website offers a number of
delivery options direct to your home including next
day delivery, if you order before 4pm.
Can I return something
to store, that I bought online?
Yes you can. For full returns information click
You have a heroes
discount offer online, will you be honouring this
Yes. Please find all the information on how to redeem
and who qualifies here.
I don’t want anyone
else to handle my Treat Me card but would still like
to use it, is this possible?
Yes, if you just show your Treat Me card at the till,
the store colleague will be able to look you up on
the system by manually searching your details.
Our website warehouse and carriers are currently
experiencing a higher than normal volume of orders.
We’re aiming to fulfil all online orders, but it may
take a bit longer than normal. Currently, where
Standard delivery is selected, orders are taking
around 3 to 5 working days to reach their new home.
Please bear with us – it’ll be worth the wait, we
What are my delivery
options at the moment?
For the time being we have switched off Click &
Collect services, but our Next Day Delivery services
are now back (with an earlier cut off at 4pm). All
orders successfully placed on our website before 4pm
will have the option to choose Next Day Delivery,
Morning Next Day Delivery or Nominated Day Delivery.
We are working hard to make this cut off later but
also to deliver everyone’s orders within the
timescale they expect. That said, please be patient
if your order is delayed - we are currently
experiencing higher than usual volumes. .
Is the warehouse
We have taken precautions to reduce risks in our
warehouse for both colleagues and customers. This
includes increased cleaning on site and implementing
social distancing procedures for colleagues. We will
continue to review and update our practices according
to government advice to ensure we keep our colleagues
The best way to contact us is by clicking on the
"Contact Us" button below. Please provide as much
information as possible in your request. We aim to
respond to all emails as soon as possible, but please
bear in mind that there may be some delays due to an
increased number of customer queries at this time.
I bought something
from Paperchase, can I still return it?
You have 30 days from the date of purchase (for
something bought in-store) or date of receipt (for
something bought online) to return anything to one of
our stores or send back to us. See full details of
our returns policy here.