What will you be doing
to make sure that the cleanliness of stores is safe?
In simple terms it means we will be cleaning all
touch points thoroughly on a more regular basis e.g.
counter tops, protective screens, baskets, doors /
door handles etc.
Which Paperchase stores
All of our stores are now open, as well as all of our
concessions inside House of Fraser, Next, Selfridges
and Fenwick (where the host store is open). To find
your nearest store, please visit our store finder.
Will your concession
stores in Selfridges, House of Fraser and Fenwick be
Will your concession stores in Selfridges, House of
Fraser and Fenwick be open? All of our concessions
are now open but opening times will be managed by the
host stores. For more information please visit the
relevant host store’s website.
Will I be able to do
click & collect at the open stores?
For the time being, we will not be offering click and
collect to stores. Our website offers a number of
delivery options direct to your home including next
day delivery, if you order before 4pm.
Can I return something
to store, that I bought online?
Yes you can. For full returns information click
You have a heroes
discount offer online, will you be honouring this
Yes. Please find all the information on how to redeem
and who qualifies here.
I don’t want anyone
else to handle my Treat Me card but would still like
to use it, is this possible?
Yes, if you just show your Treat Me card at the till,
the store colleague will be able to look you up on
the system by manually searching your details.
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