DELIVERY & RETURNS

Getting your package of Paperchase goodies delivered straight to your door is easy and hassle free! We have a number of different couriers and options to make sure that your parcel gets to you exactly when you need it.

We’ve gone paperless at Paperchase! All of our online orders no longer include a printed dispatch note. You will still receive a dispatch email as normal which will include delivery method, address information, and a full list of items shipped within your order. Please keep this dispatch email safe as it will need to be referenced if you would like to return your order.

YOUR DELIVERY OPTIONS

  Price Timing
UK Standard Delivery
(includes Mainland, Highlands, Isles, Northern Ireland, Channel Islands & BFPO)
FREE when you spend £25 or more
80p for single card delivery (up to 3 cards only and excludes packs, postcards and cards with special features).
£2.99 on all other orders
Delivers in 4-6 working days
Trackable via Yodel
UK Next Day Delivery via Yodel
(order before 5.00pm Monday-Friday and before 3.00pm on Sunday for next day delivery)
£4.50 on any spend
Treat Me customers: FREE when you spend £25 or more, £2.99 on all other orders
Delivers next day (excluding Sunday)
Trackable
UK Morning Next Day Delivery
(order before 5.00pm Monday-Friday for next day delivery between 9am-12pm)
£6.50 on any spend Delivers next day (excluding Sunday)
Trackable

UK STANDARD DELIVERY

Where our standard delivery service has been selected we aim to dispatch your goods from our warehouse within 2 working days of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Delivery will normally take 3-5 working days from the moment you place your order.

Please note that we now offer a new tracked service for Standard delivery. Once your order has been dispatched, you'll receive a confirmation email containing the tracking number for your parcel.

Delivery charges will be automatically calculated at the checkout page.

All product prices quoted are inclusive of VAT. VAT receipts for UK deliveries can be requested from our customer service team.

Please note that we can't accept orders billed to or addressed to PO Boxes.

Click here to get in touch.

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UK NEXT DAY DELIVERY (VIA YODEL)

For Next Day delivery via Yodel you need to place your order before 5.00pm Monday-Friday, and before 3.00pm on Sunday. Orders placed after 5.00pm on Friday, anytime Saturday or Sunday (before 3pm) will arrive Monday. Orders placed on a UK public holiday will be shipped on the next working day.

Orders on a Next Day delivery via Yodel service are delivered between 7am and 9pm, Monday to Saturday. Please note that all Next Day deliveries require a signature, so please ensure someone is available to sign for the parcel otherwise you will be left a calling card, where you will be informed of the new delivery time.

We are currently unable to offer our next day delivery service to the following remote rural postcodes or areas: AB30-38, AB44-56, FK17-21, G83, HS1-9, IV1-63, KA27-28, KW0-99, PA20-99, PH17-99, TR21-25 or Eire (Republic of Ireland), Northern Ireland, Isle of Wight, Isle of Man, Jersey, Guernsey, Scilly Isles, Orkney & Shetland.

Please note that Next Day Delivery via Yodel is a trackable service. Once your order has been dispatched, you'll receive a confirmation email containing the tracking number for your parcel. The tracking code format is as below:

  • Yodel: 18 digits number starting with JD (i.e. JD0002256755000011)

All product prices quoted are inclusive of VAT. VAT receipts for UK deliveries can be requested from our customer service team.

Please note that we can't accept orders billed to or addressed to PO Boxes.

Click here to get in touch.

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UK MORNING NEXT DAY DELIVERY

For Next Day Morning delivery you need to place your order before 5.00pm Monday-Friday. Orders placed after 5.00pm on Friday, anytime Saturday or Sunday (before 3pm) will arrive Monday. Orders placed on a UK public holiday will be shipped on the next working day.

Orders on a Next Day Morning delivery service are delivered between 7am and 12pm, Monday to Saturday. Unfortunately, a specific delivery time cannot be selected. Please note that all next day deliveries require a signature, so please ensure someone is available to sign for the parcel otherwise you will be left a calling card, where you will be informed of the new delivery time. We are currently unable to offer our next day morning delivery service to the following remote rural postcodes or areas: AB30-38, AB44-56, FK17-21, G83, HS1-9, IV1-63, KA27-28, KW0-99, PA20-99, PH17-99, TR21-25 or Eire (Republic of Ireland), Northern Ireland, Isle of Wight, Isle of Man, Jersey, Guernsey, Scilly Isles, Orkney & Shetland. Please note that UK Morning Next Day Delivery is a trackable service. Once your order has been dispatched, you'll receive a confirmation email containing the tracking number for your parcel. The tracking code format can change depending on which courier delivers the parcel. Here's some examples:

  • Yodel: 18 digits number starting with JD (i.e. JD0002256755000011)
  • DPD: 14 digits number starting with 155 (i.e. 15500384012894)

All product prices quoted are inclusive of VAT. VAT receipts for UK deliveries can be requested from our customer service team.

Please note that we can't accept orders billed to or addressed to PO Boxes.

Click here to get in touch.

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TRACKING YOUR ORDER

Your order will be sent out via Yodel for all deliveries; once dispatched you will receive an order dispatch email along with a tracking number.

Customers registered with Paperchase.com can check their delivery status online. Click on your recent orders within your account.

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IN STORE RETURNS

Here at Paperchase, we know that sometimes you change your mind, and that’s okay! If you’re not happy with your purchase, we will refund the price of goods returned within 30 days of the date of purchase- provided that they are in a sealable condition and accompanied by a valid receipt. Items returned without an accompanying receipt may be exchanged for goods of the same value or credited to a gift card in a stand alone store.

Goods purchased in store or online can be exchanged or refunded within the 30 day period in any Paperchase store. Goods purchased online and paid via PayPal can be returned in store but will be refunded in cash if the value is less than £30. For orders above £30 and purchased via PayPal, customers will not be able return in store and will need to do it via the online returns process (below).

When returning in store, please always provide proof of purchase in the form of receipt or order confirmation email. Goods purchased in store or online cannot be returned to a concession.

Due to hygiene reasons, we are unable to accept returns or provide refunds for opened and worn headphones and face masks unless the product can be proved faulty.

Goods purchased on other websites (e.g. asos.com, amazon.co.uk) can only be returned to the website used in accordance to their terms. They cannot be returned to Paperchase.

Your UK statutory rights are not affected by our returns policy. You have the right to return goods that are faulty (meaning not of satisfactory quality, not fit for purpose, or not as described) in accordance with the Consumer Rights Act 2015.

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ONLINE RETURNS

If you are not completely happy with your online purchase you can return it to us, within 30 days of receipt. Provided you comply with the terms below we will refund the price of the goods.

If the product is faulty (meaning it is not of satisfactory quality, not fit for purpose, or not as described), again you can return it to us within 30 days (longer periods may in some circumstances apply under the Consumer Rights Act 2015), and we will refund the price paid, the basic delivery charge, and the cost of packaging and postage for returning the product (please see below) to your original method of payment. Other than in the case of faulty products, we will only accept the return of unopened/ unused products.

Due to hygiene reasons, we are unable to accept returns, or provide a refund, for opened and worn headphones and face masks unless the product is faulty.

Follow these steps to return your online purchase to our warehouse:

Please note that all Paperchase parcels for online orders no longer include a printed dispatch note. Customers will still receive their order dispatch email as normal; which will include a full listing of items shipped within their order. Please keep your dispatch email safe, as this will be helpful to fill the returns note below in case you would like to return your order.

1. Package your return. All individual items (other than those which are faulty) must be in a saleable condition and returned in their original protective packaging with the barcode(s) and/or tags intact, while the outer packaging can be of your choice (i.e. box, envelope, etc.). Please note, with the exception of faulty merchandise, we cannot accept the return of products that have been opened or used.

2. Include printed and completed return slip. Our returns slip will need to be printed, completed and included in your return package to enable us to process your return. Remember to include your order number and your details, the goods you are returning and the reason through the 'reason for return' code. The returns slip can be viewed, downloaded, and printed here.

3. Address to warehouse. Please note this is not a prepaid service. Send your parcel to:

Paperchase Products Ltd.
C/O iForce
Long Croft Rd
Corby
Northamptonshire
NN18 8EY

4. Post it! Please make sure you return items through a traceable service for your safety. The parcel is your responsibility until it reaches our warehouse, so we strongly recommend you obtain a proof of postage, as without this we will be unable to assist you further. Please note that you will be responsible for the costs of returning the items to us unless faulty.

When returning your purchase please allow 28 days from the day the parcel is posted for your refund to be processed or your replacement to be despatched. We will email you to let you know when your refund or your replacement order has been processed. Refunds will be processed within 7 days of receiving your parcel. It may take up to 7 days for the refund to show in your account.

Goods purchased on other websites (e.g. asos.com, amazon.co.uk) must be returned to the website they have been purchased from. They cannot be returned to the Paperchase website or a Paperchase store.

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UNDELIVERABLE PACKAGES

When a postal carrier returns an undeliverable package to us, we issue a full refund (excluding delivery charges).

We are unable to re-send packages that are returned to us as undeliverable. If you would still like to purchase those products, you're welcome to place a new order. A package may be 'undeliverable' because the address provided was incorrect or, following 3 failed delivery attempts, it has not been collected from the local collection office and has subsequently been returned to sender.

We will refund these orders (excluding delivery charges) within 28 days of receiving them back to our warehouse and you will be notified with an email to confirm we have the return.

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