How do I make a
Once you have found the item(s) that you wish to
purchase, simply click on the ‘Add’ little bag icon
below the image and the item will be automatically
added to your bag. Alternatively, you can click on
the product image or title to visit the product page
and find all the information you may need. Once
you’re happy, simply click on the ‘Add to bag’ button
you see in this page and the item will be added to
Your bag is permanently on the top right of your
screen and it’s constantly updated so that you can
check it. You can continue shopping and add as many
items as you want to your bag before checking out.
When you are ready to complete your order, click
simply click on your bag (top right of the screen)
and choose between ‘Shopping bag’ (if you want to see
a summary of your order, or you’ve got a promo
code/gift voucher to use) and ‘Secure checkout’ (if
you prefer to skip the summary and proceed straight
to the checkout process).
You can either checkout as a registered customer or
as a guest:
Checkout as a registered customer:
If you already have an account registered with us,
you may be asked to login, and then proceed to the
Checkout as a guest:
If you do not have a registered account with us, you
can choose if you prefer to register here or to
checkout without registering through the ‘Checkout as
a Guest’ option.
In both cases, you will need to enter the details
necessary to complete your order (i.e. your delivery
information and email address). Ensure that all of
your address, order and payment details are correct
and then confirm your order
If you have any questions on this process, or have
any difficulties placing an order, you can contact
our customer service and they’ll be happy to help
click here to get in touch.
Can I order over the
If you are unable to place an order on our website,
get in touch. Please make sure you have details
of the items you require beforehand and our team will
be happy to help you.
How will I know you
received my order?
You will receive an order confirmation email, within
12 hours of your order being placed. If you have not
received this email, please check your junk mail
filter. Alternatively, your order may be on hold, in
which case you will receive an on hold email from us.
When will my payment be
Your payments will be taken when you place your
order, just after we performed a security check.
How can I retrieve my
When you place an order, we send an order
confirmation email to the email address your account
is registered to or to the email address you provided
during the checkout process, if you don’t have a
registered account. This email includes your order
number, identified with # (example: # 100232578).
In addition to this, if you’ve got a registered
account, in the ‘My Account’ area, you can check your
‘Order history’ to find your order number. For each
order listed in the ‘Order history’ section, you can
also see detailed information clicking on ‘view
Can I add items to an
Unfortunately no, because we aim to dispatch your
order as quickly as possible, we do not allow you to
add items to an existing order. If you want you can
get in touch and we’ll be happy to help you if
possible, but please note that if the order has
already been dispatched we won’t be able to change it
either. In this case, the easiest way to add items is
to create a new order.
Can I cancel an order
once it has been placed?
Unfortunately, once your order has been placed, there
is no way to cancel or stop it. If, after placing an
order, you've changed your mind just wait for the
order to arrive and return it within 30 days to get a
How do I redeem a eGift
voucher, discount or special offer?
You can redeem your eGift voucher, discount or
special offer in 'Your shopping bag' on our website.
If you have a eGift voucher or a Promo code you can
enter them in the provided fields in ‘Your shopping
bag’. If there’s a special offer online and your bag
qualifies for that, it will automatically display in
the ‘Your shopping bag’ area before proceeding to the
At present, gift cards bought in store can only be
redeemed in store, and eGift vouchers bought online
can only be redeemed online. We currently run two
separate systems for our store tills and our web
store, but we are looking to integrate them so that
we're able to offer one gift card which can be used
both in store and online.
Please note that if you received a eGift voucher and
you’ve got an account with us, the amount will be
automatically added to your credit once you insert it
in the ‘My shopping bag’ area, and the amount
displayed in the eGift voucher field will be zero, as
it’s already been added.
How can I purchase a
eGift voucher for someone else?
Purchasing a eGift voucher is very easy. You just
need to click
here and fill the form. You can choose any amount
between 5£ and 200£, include your details and the
recipient’s details, and also add a personalised
message if you want.
Back to top