You choose - you decide how you want to hear from us
and you can change your mind at any time
We’ll protect – we’ll keep your data safe, won’t sell
it to any third parties and won’t keep anything longer than
necessary
OUR PRIVACY POLICY
This privacy policy sets out how Paperchase uses and
protects any information that you give Paperchase when you
use this website, shop in our stores or are a member of the
Treat Me loyalty scheme.
At Paperchase, we are committed to ensuring that your
privacy is protected. Should we ask you to provide certain
information by which you can be identified when using this
website, then you can be assured that it will only be used
in accordance with this privacy statement. Paperchase may
change this policy from time to time by updating this page.
We’ll notify you of any significant changes but you should
check this page from time to time to ensure that you are
happy with any changes.
When Paperchase collect and process your personal data we
are doing so on our own behalf, and not on behalf of any
third parties. This means that Paperchase Products Limited
is termed a data controller under the terms of data
protection legislation.
THE LEGAL BASES
The law on data protection sets out a number of reasons for
which a company may collect and process your personal data
including:
Consent – for example, where you have ticked a box to
receive emails
Contractual obligations – for example, where we need
your data to fulfil our contract with you
Legal compliance – for example, where the law requires
us to
Legitimate interest – where we require your data to
pursue our legitimate interests in a way which might
reasonably be expected as part of running our business and
which does not impact your rights, freedoms or interests –
for example, the operation of the Treat Me loyalty scheme
WHAT INFORMATION WE COLLECT
We may collect the following information:
name
contact information including email address
demographic information such as postcode, preferences
and interests
other information relevant to customer surveys and/or
offers
Setting up and dealing with your loyalty scheme
account and sending you updates on your account,
treats and promotions related to your Treat Me
membership via email, SMS and postal direct mail.
Legitimate interest – contract
Creating an online account
Setting up your online account details and
communication of any updates to your account.
Legitimate interest - contract
Signing up for marketing communications as part of
online account creation
Communicating product updates, news, competitions and
promotions by email, SMS and postal direct mail.
Legitimate interest - commercial
Signing up for email newsletters online not as part
of account creation
Communicating product updates, news, competitions and
promotions by email.
Consent – gained through opt-in at point of sign up
Completing an order form on the website
Dealing with an order and providing you with
information about your products, delivery and
service.
Your responses to
competitions, promotions, surveys and reminders
How we use this information
Why?
Run the survey, competition or promotion
To carry out our contract with you – so we can enter
you and pick a winner
Understanding what our customers like
If we’ve asked what you want to hear about we will
use this to give you want you want
To remind you of an event in your calendar
If you’ve given us details of an event you want to be
reminded about, we’ll do this until you tell us
otherwise. You can switch off reminders at any time
This information is anonymised and aggregated so we do not
identify you but it’s used for improving our website, data
analysis, research and improving our products and services.
We do not sell any personal information to any third
parties. However we do share your data with the following
types of companies so that we can provide our services to
you:
Companies that help get your orders to you – for
example, delivery companies, warehouses and payment service
providers
Professional service providers – for example, data
agencies, website hosts and marketing agencies to help with
things we are not able to do ourselves
Fraud prevention agencies
Companies approved by you – for example social media
sites if you choose to link your account and marketplace
sellers where you place an order
MARKETING
If you have said we can, we’ll send you marketing messages
by email, SMS or direct mail. Sometimes, we may use
purchase history, wishlist or saved items to increase our
knowledge or what our customers like, so that we can make
sure we’re talking to you about things you’re interested
in.
You can stop receiving marketing messages by:
Updating your settings in My Preferences in your
account online
Contacting our Customer Service team on 0203 322 4788
or contacting them online
Clicking unsubscribe link on any email or replying with
the correct STOP message to any SMS
We’ll update your information as soon as possible, but it
may take a few days for all our systems to update. We will
still continue to send service messages such as order or
Treat Me treat updates.
KEEPING YOUR INFORMATION
We’ll hold on to your information for as long as is
necessary for the purpose for which it was collected or as
is required to meet legal or regulatory requirements,
resolve disputes, prevent fraud and abuse, or enforce our
terms and conditions.
At the end of that retention period your data will either
be deleted completely or anonymised – for example by
aggregation with other data so that it can be used in a
non-identifiable way for statistical analysis and planning.
Some examples of customer data retention periods:
Orders
When you place an order, we’ll keep the personal data you
give us for two years so we can comply with our legal,
financial and contractual obligations.
Inactive accounts
If you’ve not used your account for more than two years, it
will be flagged as inactive and we’ll contact you to ask
whether you want to keep it open. Unless you reply to say
‘yes’, we’ll close the account and delete or anonymise the
personal data associated with it.
See our Data Retention policy
for more details.
YOUR RIGHTS
Your rights relating to your personal information:
The right to know whether we are processing your
personal data, and to access the personal information we
hold about you, free of charge –see here
The right to be informed – you have the right to be
told about the collection and use of the personal data you
provide. This privacy policy sets out the purpose for which
we process your personal data and how long we will keep
your data.
The right to correct personal data when incorrect, out
of date or incomplete. This can be done by contacting our
Customer Service team on 0203 322 4788 or contacting them
online
The right that we delete your data, stop collecting or
processing it, in some circumstances. This can be done by
contacting our Customer Service team on 0203 322 4788 or
contacting them online and requesting for your data to be
deleted. At this point, we will look at your request and
inform you of our decision within 28 days.
The right to stop direct marketing messages (through
specific or all channels). This can be done by logging into
your online account and updating your marketing
preferences, using the ‘unsubscribe’ link at the bottom of
any promotional email sent from Paperchase (this option
will only stop you from receiving promotional emails from
Paperchase), or by contacting our Customer Service team on
0203 322 4788 or contacting them online. We aim to stop sending you any
marketing messages (through specific or all channels)
within 28 days of your request.
The right to withdraw consent for any consent-based
processing. This can be done by contacting our Customer
Service team on 0203 322 4788 or contacting them online.
We hope this Privacy Policy has been helpful in explaining
how we use your personal data and your rights. If you have
any questions that haven’t been covered please contact our
Customer Service team on 0203 322 4788 or email us at
[email protected]
This policy is regularly reviewed and any major changes
will be communicated directly to our customers.
Last updated 18/05/2018 .
PRIVACY POLICY
YOUR PRIVACY, OUR PROMISE
We’ll never bombard you with emails or share your data with
any other internet users. You decide how you want to hear
from us and you can change your mind at any time. We keep
your data safe; we won’t sell it to any third parties, and
won’t ever keep anything longer than necessary.
OUR PRIVACY POLICY
At Paperchase, we are committed to ensuring that your
privacy is protected. Should we ask you to provide certain
information by which you can be identified when using this
website, then you can be assured that it will only be used
in accordance with this privacy statement. Paperchase may
change this policy from time to time by updating this page.
We’ll notify you of any significant changes but you should
check this page from time to time to ensure that you are
happy with any changes.
When Paperchase collect and process your personal data, we
are doing so on our own behalf, and not on behalf of any
third parties. This means that Aspen Phoenix NewCo Limited,
trading as Paperchase is termed a data controller under the
terms of data protection legislation.
THE LEGAL BASES
The law on data protection sets out a number of reasons for
which a company may collect and process your personal data
including:
Consent – for example, where you have ticked a box to
receive emails
Contractual obligations – for example, where we need
your data to fulfil our contract with you
Legal compliance – for example, where the law requires
us to
Legitimate interest – where we require your data to
pursue our legitimate interests in a way which might
reasonably be expected as part of running our business and
which does not impact your rights, freedoms or interests –
for example, the operation of the Treat Me loyalty scheme
WHAT INFORMATION WE COLLECT
We may collect the following information:
Your name
Contact information including email address
Demographic information such as postcode, preferences
and interests
Other information relevant to customer surveys and/or
offers
Setting up and dealing with your loyalty scheme
account and sending you updates on your account,
treats and promotions related to your Treat Me
membership via email, SMS and postal direct mail.
Legitimate interest – contract
Creating an online account
Setting up your online account details and
communication of any updates to your account.
Legitimate interest - contract
Signing up for marketing communications as part of
online account creation
Communicating product updates, news, competitions and
promotions by email, SMS and postal direct mail.
Legitimate interest - commercial
Signing up for email newsletters online not as part
of account creation
Communicating product updates, news, competitions and
promotions by email.
Consent – gained through opt-in at point of sign up
Completing an order form on the website
Dealing with an order and providing you with
information about your products, delivery and
service.
Your responses to
competitions, promotions, surveys and reminders
How we use this information
Why?
Run the survey, competition or promotion
To carry out our contract with you – so we can enter
you and pick a winner
Understanding what our customers like
If we’ve asked what you want to hear about we will
use this to give you want you want
To remind you of an event in your calendar
If you’ve given us details of an event you want to be
reminded about, we’ll do this until you tell us
otherwise. You can switch off reminders at any time
This information is anonymised and aggregated so we do not
identify you but it’s used for improving our website, data
analysis, research and improving our products and services.
As mentioned, we do not sell any personal information to
third parties. However, we do share your data with the
following types of companies so that we can provide our
services to you:
Companies that help get your orders to you – i.e.
delivery companies, warehouses, and payment service
providers.
Professional service providers – i.e. data agencies,
website hosts, and marketing agencies to help with things
we are not able to do ourselves.
Fraud prevention agencies
Companies approved by you – i.e. social media sites, if
you choose to link your account.
MARKETING
If you have given us permission, we’ll send you marketing
messages via email, SMS, or direct mail. Sometimes, we may
use purchase history, wishlist, or saved items to increase
our knowledge of what our customers like. This is so we can
make sure we’re only sending you things that you’re
interested in.
You can opt out of marketing messages by:
Updating your settings in My Preferences in your online
account
Clicking unsubscribe link on any email or replying with
the correct STOP message to any SMS
We’ll update your information as soon as possible, but it
may take a few days for our system to update. We will still
continue to send service messages such as order updates.
KEEPING YOUR INFORMATION
We hold on to your information for as long as is necessary
for the purpose it was collected for or as is required to
meet legal and regulatory requirements, resolve disputes,
prevent fraud and abuse, or enforce our terms and
conditions.
At the end of that retention period your data will either
be deleted completely or anonymised.
Some examples of customer data retention periods:
Orders
When you place an order, we’ll keep the personal data you
give us for two years so we can comply with our legal,
financial, and contractual obligations.
Inactive accounts
If you’ve not used your account for more than two years, it
will be flagged as inactive and we’ll contact you to ask
whether you want to keep it open. Unless you reply to say
‘yes’, we will close the account and delete or anonymise
the personal data associated with it.
YOUR RIGHTS
Your rights relating to your personal information:
The right to know whether we are processing your
personal data, and to access the personal information we
hold about you - free of charge. See here.
The right to be informed – you have the right to be
told about the collection and use of the personal data you
provide. This privacy policy sets out the purpose for which
we process your personal data and how long we will keep it
for.
The right to correct personal data when incorrect, out
of date, or incomplete. This can be done by contacting our
customer service team here.
The right to have us delete your data, stop collecting
or processing it, in some circumstances. This can be done
by contacting our customer service team here
and requesting for your data to be deleted. At this point,
we will look at your request and inform you of our decision
within 28 days.
The right to stop direct marketing messages. This can
be done by signing in to your online account and updating
your marketing preferences, using the unsubscribe button at
the bottom of our emails, or replying ‘STOP’ to any SMS. We
aim to stop sending you messages within 28 days of your
request.
The right to withdraw consent for any content-based
processing. This can be done by contacting our customer
service team here.
The right to complain to your data protection
regulator. In the UK, please contact the Information
Commissioner’s Office.
