Security & cookies policy
Payment security
We use Opayo to keep your information safe and inaccessible to other Internet users. Opayo’s systems are scanned quarterly by Trustwave which are an independent Qualified Security Assessor (QSA) and an Approved Scanning Vendor (ASV) for all payment cards. Opayo is also audited annually under the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 payment services provider, which is the highest level of compliance. We are also active members of the PCI Security Standards Council (SSC) that defines card industry global regulation. This website is operated by Aspen Phoenix NewCo Limited, trading as Paperchase, and this security policy applies to this website only. If you have any questions or comments about our security or privacy policy, please contact us.
How we use cookies
A cookie is not the delicious biscuit that we’re all so fond of, but instead, a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic. Cookies allow web applications to respond to you as an individual. This web application can then tailor its operations to your needs to create a more personal experience. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from our system. Overall, cookies help us provide you with a better website, enabling us to monitor which pages you find useful and which you don’t. A cookie, in no way, gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline non-essential cookies. You can set your preferences using the toggle at the bottom of this page. Most web browsers automatically accept cookies but you can modify your browser settings to change this. However, this may prevent you from taking full advantage of websites.
Links to other websites
Our website may contain links to other websites of interest. Once you have used these links and leave our site, we do not have any control over the other website. Therefore, we are not responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by our privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from our system. Overall, cookies help us provide you with a better website, enabling us to monitor which pages you find useful and which you don’t. A cookie, in no way, gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline non-essential cookies. You can set your preferences using the toggle at the bottom of this page. Most web browsers automatically accept cookies but you can modify your browser settings to change this. However, this may prevent you from taking full advantage of websites.
List of cookies we collect
The content below lists the cookies we collect and what information they store. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from our system. Overall, cookies help us provide you with a better website, enabling us to monitor which pages you find useful and which you don’t. A cookie, in no way, gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline non-essential cookies. You can set your preferences using the toggle at the bottom of this page. Most web browsers automatically accept cookies but you can modify your browser settings to change this. However, this may prevent you from taking full advantage of websites.
Essential
• Magento - We use these essential, functional and analytics/performance-related cookies across our website to provide you with the optimal online shopping experience as well as to ensure site performance is maintained. • Stripe - Stripe allows us to capture and seek authorisation for payments on purchases. • PayPal - Cookies to support PayPal payment gateway. • FactFinder - Website search products; making it easier for customers to find the products they're looking for. • Global-E - Providing an international and native currency checkout experience for customers outside the UK. • AWS - An integral part to our website hosting and load balancing to ensure the best performance for our users. • Cloudflare - Part of our content delivery network to improve website performance for users globally. • Opt In Cookie - Part of our content delivery network to improve website performance for users globally.
Performance
• Google Analytics - Google Analytics uses cookies to help us collect and analyse visitor information to improve the website and your shopping experience. • Google Optimise - Optimize utilizes Analytics cookies to target content variants to a user and a content experiment cookie to determine a user's participation in an experiment. • HotJar - HotJar allows us to improve our customers' shopping experience and collect user and customer feedback. • Mouseflow - Mouseflow allows us to improve our customers' shopping experience and collect user and customer feedback. • Hubspot - Part of the integration with Mouseflow. • Stripe - Stripe allows us to capture and seek authorisation for payments on purchases. • PayPal - Cookies to support PayPal payment gateway. • FactFinder - Website search products; making it easier for customers to find the products they're looking for. • Global-E - Providing an international and native currency checkout experience for customers outside the UK. • AWS - An integral part to our website hosting and load balancing to ensure the best performance for our users. • Cloudflare - Part of our content delivery network to improve website performance for users globally. • Opt In Cookie - Part of our content delivery network to improve website performance for users globally.
Functionality
• Odicci - A user research and interactive experiences platform. • Facebook Connect Login - Cookies are used to enable functionality like social plugins and enable websites to provide engaging social experiences. • Olapic - Olapic is a User Generated Content tool used to collate and display photography on the website. The cookies are used for reporting on the usage and effectiveness of this tool. • PopUpSmart - Third Party tool for marketing popups and alerts. • eCAPTCHA - reCAPTCHA is a CAPTCHA system that enables web hosts to distinguish between human and automated access to websites. • Google Optimise - Optimize utilizes Analytics cookies to target content variants to a user and a content experiment cookie to determine a user's participation in an experiment. • HotJar - HotJar allows us to improve our customers' shopping experience and collect user and customer feedback. • Mouseflow - Mouseflow allows us to improve our customers' shopping experience and collect user and customer feedback. • Hubspot - Part of the integration with Mouseflow. • Stripe - Stripe allows us to capture and seek authorisation for payments on purchases. • PayPal - Cookies to support PayPal payment gateway. • FactFinder - Website search products; making it easier for customers to find the products they're looking for. • Global-E - Providing an international and native currency checkout experience for customers outside the UK. • AWS - An integral part to our website hosting and load balancing to ensure the best performance for our users. • Cloudflare - Part of our content delivery network to improve website performance for users globally. • Opt In Cookie - Part of our content delivery network to improve website performance for users globally.
Targeting or advertising
• Google Doubleclick / Google Marketing Platform - Google Adwords uses cookies to improve advertising. Common applications include limiting the number of times you see an ad and to help us measure the effectiveness of marketing campaigns. • Dotmailer - Email marketing platform. • Facebook - Cookies are used to improve advertising by ensuring advertisements are being shown to the right people. • Google Dynamic Remarketing- DoubleClick uses cookies to improve advertising. Common applications include limiting the number of times you see an ad and to help us measure the effectiveness of marketing campaigns. • Affiliate Window - Allows us to track eligible affiliate sales and accurately honour payouts and commissions. • Ometria - Ometria cookies are used to help us collect visitor information to improve our marketing campaigns. • Bing - Cookies are used to improve advertising by ensuring advertisements are being shown to the right people. • Pinterest - Pinterest cookies are used to improve advertising by ensuring advertisements are being shown to the right people. • Twitter - Twitter cookies are used to improve advertising by ensuring advertisements are being shown to the right people plus any sharing capabilities for social media. • YouTube - YouTube cookies are used to improve advertising by ensuring advertisements are being shown to the right people. • Unidays - Allows us to track affiliate sales and accurately honour payouts and commissions.
• As we continue to develop our site and take advantage of technologies to improve the services we offer, this privacy policy may change. We, therefore, encourage you to refer to this page on an ongoing basis so that you understand all updates.