SECURITY & COOKIES POLICY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

PAYMENT SECURITY

We use Sage Pay to keep your information safe and inaccessible to other Internet users.

Sage Pay’s systems are scanned quarterly by Trustwave which are an independent Qualified Security Assessor (QSA) and an Approved Scanning Vendor (ASV) for the payment card brands.

Sage Pay is also audited annually under the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 payment services provider, which is the highest level of compliance. We are also active members of the PCI Security Standards Council (SSC) that defines card industry global regulation.

View PCI DCC certificate.

This website is operated by Paperchase Products Ltd, and this security policy applies to this website only. If you have any questions or comments about our security or privacy policy, please contact us.


HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

LIST OF COOKIES WE COLLECT

The table below lists the cookies we collect and what information they store.

COOKIE NAME COOKIE DESCRIPTION
PANIER The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer ID with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND Your session ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
_UTMA Records the time of your first visit, previous visit, and current visit.
_UTMB & _UTMC Indicates when your visit starts and approximately ends.
_UTMZ Indicates how you entered the site.

As we continue to develop our website and take advantage of technologies to improve the services we offer, this privacy policy may change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.

If you have any questions or comments about our Security & Cookie Policy or Privacy Policy, please contact us.

SECURITY & COOKIES POLICY

At Paperchase, we’re committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we’ve put in place suitable physical, electronic, and managerial procedures to safeguard and secure all of the data we collect online.

PAYMENT SECURITY

We use Opayo to keep your information safe and inaccessible to other Internet users.

Opayo’s systems are scanned quarterly by Trustwave which are an independent Qualified Security Assessor (QSA) and an Approved Scanning Vendor (ASV) for all payment cards.

Opayo is also audited annually under the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 payment services provider, which is the highest level of compliance. We are also active members of the PCI Security Standards Council (SSC) that defines card industry global regulation.

This website is operated by Aspen Phoenix NewCo Limited, trading as Paperchase, and this security policy applies to this website only. If you have any questions or comments about our security or privacy policy, please contact us.


HOW WE USE COOKIES

A cookie is not the delicious biscuit that we’re all so fond of, but instead, a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic. Cookies allow web applications to respond to you as an individual. This web application can then tailor its operations to your needs to create a more personal experience.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from our system.

Overall, cookies help us provide you with a better website, enabling us to monitor which pages you find useful and which you don’t. A cookie, in no way, gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline non-essential cookies. You can set your preferences using the toggle at the bottom of this page. Most web browsers automatically accept cookies but you can modify your browser settings to change this. However, this may prevent you from taking full advantage of websites.

MANAGE OUR COOKIES

You can adjust your cookie preferences here. Choosing essential cookies only means that only cookies marked in the table above as essential will be tracked.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. Once you have used these links and leave our site, we do not have any control over the other website. Therefore, we are not responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by our privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

LIST OF COOKIES WE COLLECT

The table below lists the cookies we collect and what information they store.

COOKIE NAME COOKIE DESCRIPTION
PANIER The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency.
CUSTOMER An encrypted version of your customer ID with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID.
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND Your session ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer has allowed the use of cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
_UTMA Records the time of your first visit, previous visit, and current visit.
_UTMB & _UTMC Indicates when your visit starts and approximately ends.
_UTMZ Indicates how you entered the site.

As we continue to develop our site and take advantage of technologies to improve the services we offer, this privacy policy may change. We therefore encourage you to refer to this page on an ongoing basis so that you understand all updates.

SECURITY & COOKIES POLICY

At Paperchase, we’re committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we’ve put in place suitable physical, electronic, and managerial procedures to safeguard and secure all of the data we collect online.

PAYMENT SECURITY

We use Opayo to keep your information safe and inaccessible to other Internet users.

Opayo’s systems are scanned quarterly by Trustwave which are an independent Qualified Security Assessor (QSA) and an Approved Scanning Vendor (ASV) for all payment cards.

Opayo is also audited annually under the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 payment services provider, which is the highest level of compliance. We are also active members of the PCI Security Standards Council (SSC) that defines card industry global regulation.

This website is operated by Aspen Phoenix NewCo Limited, trading as Paperchase, and this security policy applies to this website only. If you have any questions or comments about our security or privacy policy, please contact us.


HOW WE USE COOKIES

A cookie is not the delicious biscuit that we’re all so fond of, but instead, a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic. Cookies allow web applications to respond to you as an individual. This web application can then tailor its operations to your needs to create a more personal experience.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from our system.

Overall, cookies help us provide you with a better website, enabling us to monitor which pages you find useful and which you don’t. A cookie, in no way, gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline non-essential cookies. You can set your preferences using the toggle at the bottom of this page. Most web browsers automatically accept cookies but you can modify your browser settings to change this. However, this may prevent you from taking full advantage of websites.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. Once you have used these links and leave our site, we do not have any control over the other website. Therefore, we are not responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by our privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

LIST OF COOKIES WE COLLECT

The table below lists the cookies we collect and what information they store.

CATEGORY NAME DESCRIPTION SESSION PERSISTENT (EXPIRY) IDs
Essential Magento We use these essential, functional and analytics/performance-related cookies across our website to provide you with the optimal online shopping experience as well as to ensure site performance is maintained. Y
cf_ob_info

cf_use_ob

dmSessionID

_help_center_session

__cfduid

__cfruid

recentlyViewedCategoryIds

recentlyViewedProductIds

recentSearches
Stripe Stripe allows us to capture and seek authorisation for payments on purchases. Y Up to 12m+
__stripe_sid

__stripe_mid

m
PayPal Cookies to support PayPal payment gateway. Y Up to 36m+
nsid

LANG

ts

ts_c

x-pp-s
Klevu Website search products; making it easier for customers to find the products they're looking for. Y Up to 12m+
__zlcmid

_lfa

_gcl_au

_hjid

_fbp
Global-E Providing an international and native currency checkout experience for customers outside the UK. Up to 12m+
GlobalE_CT_Data
AWS An integral part to our website hosting and load balancing to ensure the best performance for our users. Up to 7 days
AWSALBCORS
Cloudflare Part of our content delivery network to improve website performance for users globally. 30 days
__cfduid
Opt In Cookie Part of our content delivery network to improve website performance for users globally. Up to 36m
trackingOptOut
Performance Google Analytics Google Analytics uses cookies to help us collect and analyse visitor information to improve the website and your shopping experience. Y Up to 24m
_ga

_gid*

_gat*

utm_campaign

utm_medium

utm_source
Google Optimise Optimize utilizes Analytics cookies to target content variants to a user and a content experiment cookie to determine a user's participation in an experiment. Up to 90 days
_gaexp

_opt_awcid

_opt_awmid

_opt_awgid

_opt_awkid

_opt_utmc
HotJar HotJar allows us to improve our customers' shopping experience and collect user and customer feedback Y Up to 12m
ajs_user_id

_fbp

ajs_anonymous_id

_hjid

_uetvid
Mouseflow Mouseflow allows us to improve our customers' shopping experience and collect user and customer feedback. Y Up to 12m+
_mfauth

__hstc

_gcl_au

_lfa

__hssrc

mf_user

_rdt_uuid

_mflang
Hubspot Part of the integration with Mouseflow. 12m+
hubspotutk
Functionality Odicci A user research and interactive experiences platform. Y Up to 30 days
__cf_bm

odicci_id
Facebook Connect Login Cookies are used to enable functionality like social plugins and enable websites to provide engaging social experiences. Y Up to 12m
C_user

Xs

Dbln

sb
Olapic Olapic is a User Generated Content tool used to collate and display photography on the website. The cookies are used for reporting on the usage and effectiveness of this tool. Up to 30 days
__olapicU
PopUpSmart Third Party tool for marketing popups and alerts. Y Up to 10y
_cfuid

ajs_anonymous_id

_gid

_fbp

ajs_user_id

fs_uid

_ga
reCAPTCHA reCAPTCHA is a CAPTCHA system that enables web hosts to distinguish between human and automated access to websites. Up to 12m
_GRECAPTCHA
Targeting or Advertising Google Doubleclick / Google Marketing Platform Google Adwords uses cookies to improve advertising. Common applications include limiting the number of times you see an ad and to help us measure the effectiveness of marketing campaigns. Up to 12m+
IDE

DSID

FLC

AID

TAID
Dotmailer Email marketing platform. Y Session only
dmSessionID
Facebook Cookies are used to improve advertising by ensuring advertisements are being shown to the right people. Up to 3m
fr
Google Dynamic Remarketing DoubleClick uses cookies to improve advertising. Common applications include limiting the number of times you see an ad and to help us measure the effectiveness of marketing campaigns. Up to 12m+
IDE
Affiliate Window Allows us to track eligible affiliate sales and accurately honour payouts and commissions. 1 min
bId
Ometria Ometria cookies are used to help us collect visitor information to improve our marketing campaigns. Up to 12m+
ometria
Bing Cookies are used to improve advertising by ensuring advertisements are being shown to the right people. Up to 24m+
_uetsid

MUID

SRCHD

SRCHUID
Pinterest Pinterest cookies are used to improve advertising by ensuring advertisements are being shown to the right people. Up to 12m+
_pin_unauth

_pinterest_ct_ua
Twitter Twitter cookies are used to improve advertising by ensuring advertisements are being shown to the right people plus any sharing capabilities for social media. Y Up to 24m+
auth_token

lang

twll

__utmz

secure_session

guest_id

__utma

__utmb

personalization_id

ads_prefs

cd_user_id

external_referer

guest_id

twid
YouTube YouTube cookies are used to improve advertising by ensuring advertisements are being shown to the right people. Y Up to 6m
YSC

VISITOR_INFO1_LIVE
Unidays Allows us to track affiliate sales and accurately honour payouts and commissions. Up to 12m+
UD.TID

temp

As we continue to develop our site and take advantage of technologies to improve the services we offer, this privacy policy may change. We therefore encourage you to refer to this page on an ongoing basis so that you understand all updates.

MANAGE OUR COOKIES

You can adjust your cookie preferences here. Choosing essential cookies only means that only cookies marked in the table above as essential will be tracked.

Allow: