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All users of our website agree that their access to and use of it are subject to the terms and conditions set forth in this legal notice and to all applicable laws, and that any such access or use is undertaken at the user's own risk. These terms and conditions may be changed at any time without prior notice to you and you are strongly advised to check the current terms and conditions each time you order from us.
This website is operated by Paperchase Products Ltd, and these terms and conditions apply to this website only.
The information and data displayed on our website is to the best of our knowledge accurate at the time of publication. However Paperchase provides no guarantees, warranties, or assurances of any kind that the site is error free and reserves the right to make modifications at any time without prior notification.
Each product purchased is sold subject to its product description. We will take all reasonable care to ensure that all details, descriptions and prices of the products appearing on our website are correct at the time when the relevant information was entered into the system. Although we aim to keep our website as up to date as possible, the information may not always reflect the product information exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted by us. Prices on this website may differ from prices for the same product in our stores.
When we show an original price or "was" price compared to a sale price, the original price used is the price that the product originally sold for.
UK VAT will be charged on all orders, including orders delivered internationally.
The copyright in this website belongs to Paperchase and will at all times remain with us. You may access this website for your own non commercial use only. You may not copy, publish, modify, transfer, create derivative works from, commercially exploit or otherwise use in whole or part any of the content on this website.
You may not delete or alter in any way any copyright, trade mark, intellectual property or other legal notices from any part of this website.
At Paperchase, we take care to protect your privacy and secure your information.
To provide credit card security and keep your personal information safe, we use Secure Sockets Layer (SSL) technology, the most widely used data encryption coding system for secure eCommerce transactions. If your browser doesn't accept the SSL technology, your purchase will not be permitted. All of the information you provide is encrypted (scrambled) prior to being sent over the Internet to our system. To protect your information once we receive it, we place it on Tier 1 PCI DSS certified systems designed to keep information safe and inaccessible to other Internet users.
The Payment Card Industry Data Security Standard (PCI DSS) is a security standard, and we have undertaken significant investment to attain Tier 1 PCI DSS Certification. This Tier 1 Certification and compliance ensures a top level of security and the protection of sensitive customer information including credit cards details. We will ensure that your data is as safe as possible when you purchase products online at Paperchase.
For return visits to the site, we can securely store your credit card information in our system using that same technology if you opt in for us to save your credit card information. Shopping at Paperchase.co.uk is safe, convenient and secure. From your side, if you use our website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us within your ‘my account’ area of the website.
Paperchase.co.uk reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
We collect various types of information depending upon how you use our site. We will not disclose your personal details to third parties.
This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are small piece of information sent by a website that is saved on your hard disk by your computer's browser. It holds information a site may need to interact with you and personalise your experience.
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You must use the website for lawful purposes only.
You understand that you, and not Paperchase, are responsible for all electronic communications and content sent from your computer to us. Certain items available online are age restricted. By placing an order for one of these items you are declaring that you are over the minimum age at which you are allowed to purchase these items. These items must be used responsibly and appropriately.
You must not use the website for any of the following:
When you place an order to purchase a product, we will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us and complete when we send email confirmation to you that we've received your order and the order has been accepted. Any products on the same order which we have not confirmed in the despatch email do not form part of that contract.
Prices on www.paperchase.co.uk may differ from pricing within our stores. In addition to this, sales and promotions that appear online may not always appear in our stores and vice versa. The duration of sales and promotions may also be different online and our stores.
We will introduce sales promotions and sale periods online in line with current legislation. However, products in the sale, the overall sale offer and the duration of the sale online may differ from that in our stores.
FREE UK STANDARD DELIVERY ON ORDERS OVER £25
10% STUDENT DISCOUNT
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15% OFF - HOTEL CHOCOLAT LEAFLET
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15% NHS & CARERS ONLINE DISCOUNT
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£5 OFF ONLINE ORDERS OVER £25
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15% OFF ALBUMS & SCRAPBOOKS ONLINE
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BUY MORE SAVE MORE - ONLINE EXCLUSIVE
To enter the competition the customer must visit the specified URL and answer the proposed question. Competition closes 17/02/2019. This competition is open to UK customers only. A winner will be chosen by a member of the Paperchase marketing team and will be contacted via email after the closing date and no later than March 17th 2019. The winner will receive a selection of the Paperchase Peter Rabbit range worth £75 in total (subject to availability). Prize must be claimed no later than the end of April 2019. Prize is non transferable. PETER RABBIT™ & © Frederick Warne & Co., 2018.
Please note that the product images shown are for demonstration purposes only and may not be an exact representation of the personalised product.
Personalised products or orders containing any personalised products are only available for Standard Delivery which can take 4 to 6 working days. This is because it takes us time to personalise the product before shipping it. Next Day delivery, Click & Collect and Collect + delivery methods are not available for orders containing personalised products. Treat Me customers will not be given the option to upgrade to a Next Day service via Yodel.
If your order contains both personalised and non-personalised items, they will always be shipped separately. You will receive one order confirmation email but two different dispatch confirmation emails and two different parcels. We cannot determine which will be delivered first.
Please note that orders including personalised products cannot be fulfilled to anywhere outside of the UK.
Returns cannot be accepted on personalised products (identified by SKU starting with “P-“) unless the item is faulty. If a personalised item is faulty, our normal Returns policy applies and it can be returned within 30 days of receipt (longer periods may in some circumstances apply under the Consumer Rights Act 2015). We will refund the price paid and the basic delivery charge as well as the cost of packaging and postage for returning the product. If you need to return a faulty personalised product, please click here to contact our Customer Service Team and let them know that your personalised product is faulty.
Customer ratings and reviews terms and conditions:
By submitting any content to Paperchase, you represent and warrant that:
You further agree and warrant that you shall not submit any content:
For any content that you submit, you grant Paperchase a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
By submitting your email address in connection with your rating and review, you agree that Paperchase and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.
When writing your review, please consider the following guidelines:
In addition, if you wish to share feedback with us about product selection, pricing, ordering, delivery or other customer service issues, please do not submit this feedback through a product review. Instead, contact us directly.
Please review our returns policy, which applies to products purchased online. Please note that the returns policy does not affect your statutory right to cancel contracts for the purchase of goods made online in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 referred to below.
If the cost of the product has changed between the time of the return and the time of the refund, www.paperchase.co.uk will refund the amount you paid for the product.
For the most recent information regarding our delivery details please visit our delivery page.
By law, customers in the European Union also have the right to withdraw from the purchase of an item purchased online within fourteen working days of the day after the day on which the item is delivered.
To cancel your purchase within the fourteen period, please visit our returns policy page for instructions. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. You should be aware that once we begin the delivery process you will not be able to cancel any contract you have with us for additional services carried out by us.
For more information on your right to withdraw from your purchase within the fourteen working day cooling-off period, you may wish to visit the Government website www.legislation.gov.uk/uksi/2013/3134 which sets out the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
When ordering goods online for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Paperchase.co.uk, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
We would like our international customers and customers despatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities. If the order is a gift, the package is marked "Gift" but the cost of the item is still stated on the customs form. Customs authorities require us to state the value of the gift item directly on the package.
You grant to Paperchase Products LTD the right to use your social media handle, moniker, name and/or your photographs(s), upload, video, comment, testimonial, likeness and other submissions in addition to those you have tagged with @frompaperchase or a Paperchase campaign hashtag (“Your Post”) in perpetuity and for any brand marketing, advertising and promotional purposes, including but not limited to on paperchase.co.uk, in social media, on third party retail sites featuring Paperchase, print materials, in-store or digital advertising.
Paperchase may use, reproduce, distribute, combine Your Post with other materials, alter and/or edit it in any manner in its sole discretion. You hereby represent and warrant that (i) you own all rights in and to your posts, (ii) you have permission from any person(s) appearing in Your Post to grant the rights herein, (iii) you are not a minor, (iv) Paperchase’s use of Your Post will not violate the rights of any third party or any law and, (v) if Your Post contains a testimonial you further agree that it is a true and accurate expression of your honest belief based on use of Paperchase’s products and that you have disclosed receipt of any free product or incentives in exchange for providing Your Post.
You hereby release, discharge and agree to hold Paperchase and any person acting on Paperchase’s behalf harmless from any liability related in any way with the use of your post.
Paperchase.co.uk, Paperchase.eu and Paperchase-usa.com are operated by:
Paperchase Products Limited,
12 Alfred Place
London WC1E 7EB
We are a company registered in England and Wales. Company number 3185938. Registered for VAT number 726867884.