Delivery & Returns

Getting your package of Paperchase goodies delivered straight to your door is easy and hassle free! We have a number of different couriers and options to make sure that your parcel gets to you exactly when you need it. 

IMPORTANT: Royal Mail have announced there will be strike actions on 30th November, 1st December, 9th December and 11th December. This may impact the delivery times of orders fulfilled by Royal Mail, these include regions in: Isle of Wight, Isle of Man, Jersey, Guernsey, Scilly Isles, Orkney & Shetland and Scotland.


EXTENDED RETURNS: To celebrate the festive season, we're extending our returns period. So if you're humming and hawing about whether the gift you've bought for someone is that little piece of perfect, now you've got even longer to decide. Anything you purchase from now till 24th December can be returned until the 31st Jan 2023. That's one less thing to stress about this Christmas!

 

Your delivery options

UK Standard Delivery (includes Mainland, Highlands, Isles, Northern Ireland, Channel Islands & BFPO)
Price: FREE when you spend £35.00 or more. £3.95 on all other orders.
Timing: Order by 6pm for delivery in 5-7 working days after placing your order (excluding weekends and UK public holidays).

Your order is trackable here.

UK Next Day Delivery via Amazon (order before 6pm Monday-Friday and before 4.00pm on Sunday for next day delivery) 
Price: £7.95 on any spend.

Area restrictions includes: (Northern Ireland, Isle of Wight, Isle of Man, Jersey, Guernsey, Scilly Isles, Orkney & Shetland and Scotland)
Timing: Order by 6pm Monday-Friday, and by 4pm Sunday for next day delivery (excluding weekends and UK public holidays).

Your order is trackable here.

Please note, deliveries to selected regions may take 1-2 working days. Regions include Isle of Wight, Isle of Man, Jersey, Guernsey, Scilly Isles, Orkney & Shetland and Scotland.

UK Standard delivery
Where our standard delivery service has been selected, delivery will take 5-7 working days (excluding weekends and UK public holidays) from the moment you place your order. We will send you an email confirming when we have dispatched your order, as well as a separate email from Amazon with tracking information. 
WE OFFER A TRACKED SERVICE FOR STANDARD DELIVERY VIA AMAZON. Once your order has been dispatched, you'll receive a confirmation email containing the tracking number for your parcel. 
Delivery charges will be automatically calculated at the checkout page
All product prices quoted are inclusive of VAT. VAT receipts for UK deliveries can be requested from our customer service team.
Please note that we can't accept orders billed to or addressed to PO Boxes.

UK next day delivery (via Amazon)
For Next Day delivery via Amazon you need to place your order BEFORE 6PM MONDAY-FRIDAY, and before 4.00pm on Sunday. Orders placed after 6pm on Friday, anytime Saturday or Sunday (before 4pm) will arrive Monday. Orders placed on a UK public holiday will be shipped on the next working day. 
ORDERS ON A NEXT DAY DELIVERY VIA AMAZON SERVICE ARE DELIVERED BETWEEN 7AM AND 9PM, MONDAY TO SATURDAY. Please note that all Next Day deliveries require a signature, so please ensure someone is available to sign for the parcel otherwise you will be left a calling card, where you will be informed of the new delivery time. Next Day Delivery Restrictions
We are currently unable to offer our next day delivery service to the following remote rural postcodes or areas: AB30-38, AB44-56, FK17-21, G83, HS1-9, IV1-63, KA27-28, KW0-99, PA20-99, PH17-99, TR21-25 or Eire (Republic of Ireland), Northern Ireland, Isle of Wight, Isle of Man, Jersey, Guernsey, Scilly Isles, Orkney & Shetland and Scotland. 
PLEASE NOTE THAT NEXT DAY DELIVERY VIA AMAZON IS A TRACKABLE SERVICE. Once your order has been dispatched, you'll receive a confirmation email containing the tracking number for your parcel. The tracking code format is as below: 
Please note that we can't accept orders billed to or addressed to PO Boxes.

International delivery

Right now we are only shipping within the UK.

Good news though! You can get your Paperchase fix in several European Amazon stores:

Germany, Austria, Czech Republic,Poland: https://www.amazon.de/paperchase 

France: https://www.amazon.fr/paperchase 

Italy: https://www.amazon.it/paperchase

Tracking your order
Your order will be sent out via Amazon for all deliveries; once dispatched you will receive an order dispatch email along with a tracking number.
Customers registered with Paperchase.com can check their delivery status online. Click on your recent orders within your account.

In Store returns
Here at Paperchase, we know that sometimes you change your mind, and that’s okay! If you’re not happy with your purchase, we will refund the price of goods returned within 30 days of the date of purchase- provided that they are in a sealable condition and accompanied by a valid receipt. Items returned without an accompanying receipt may be exchanged for goods of the same value or credited to a gift card in a stand alone store.
Goods purchased in store or online can be exchanged or refunded within the 30 day period in any Paperchase store (goods purchased in-store CANNOT be returned by post). Goods purchased online and paid via PayPal can no longer be returned in store, customers returning online PayPal orders will need to do it via the online returns process (below).
When returning in store, please always provide proof of purchase in the form of receipt or order confirmation email. Goods purchased in store or online cannot be returned to a concession.
Due to hygiene reasons, we are unable to accept returns or provide refunds for opened and worn headphones and face masks unless the product can be proved faulty.
Goods purchased on other websites (e.g. asos.com, amazon.co.uk) can only be returned to the website used in accordance to their terms. They cannot be returned to Paperchase.
Your UK statutory rights are not affected by our returns policy. You have the right to return goods that are faulty (meaning not of satisfactory quality, not fit for purpose, or not as described) in accordance with the Consumer Rights Act 2015.

Online returns
If you are not completely happy with your online purchase you can return it to us, within 30 days of receipt. Provided you comply with the terms below we will refund the price of the goods.
If the product is faulty (meaning it is not of satisfactory quality, not fit for purpose, or not as described), again you can return it to us within 30 days (longer periods may in some circumstances apply under the Consumer Rights Act 2015), and we will refund the price paid, the basic delivery charge, and the cost of packaging and postage for returning the product (please see below) to your original method of payment. Other than in the case of faulty products, we will only accept the return of unopened/ unused products.
Due to hygiene reasons, we are unable to accept returns, or provide a refund, for opened and worn headphones and face masks unless the product is faulty.
ALL ONLINE PURCHASES, EXCEPT THOSE PAID FOR VIA KLARNA OR PAYPAL, CAN BE RETURNED TO A PAPERCHASE STORE FOR FREE, within 30 days of receipt (excluding concessions such as Selfridges or House of Fraser). Please make sure you have a copy of your order reference via email, or printed to show our friendly colleagues.
Goods purchased online and paid for via Klarna or via PayPal must be returned via the online returns process and cannot be returned in stores.
In the rare occurrence that you have received a faulty product, or in error, please notify Customer Services with photos attached of the faulty item within 48 hours with a full description. You will be sent instructions to send the faulty product/s back to us for a replacement.
If we have sent a product in error or it is faulty, we will refund the postage and packaging charges you have paid to receive and return that product, unless it was sent to you with other products which you are not returning.
In order for us to refund the postage and packaging charges you have paid, please ensure you enclose a copy of your receipt detailing the charges. Failure to do so means we will only refund you the value of the item/s we have received. Reimbursement of return postage can take up to 30 days to be processed.
Please ensure you have communicated to our Customer Service team at customerservice@paperchase.co.uk prior to returning your items to our warehouse. FAULTY RETURNS RECEIVED WITHOUT PRIOR AUTHORISATION AND CONFIRMATION FROM OUR TEAM WILL NOT BE REFUNDED POSTAGE FEES.
IF YOU'D LIKE TO RETURN YOUR ONLINE PURCHASE TO OUR WAREHOUSE, FOLLOW THESE STEPS:
Please note that all Paperchase parcels for online orders no longer include a printed dispatch note. Customers will still receive their order dispatch email as normal; which will include a full listing of items shipped within their order. Please keep your dispatch email safe, as this will be helpful to fill the returns note below in case you would like to return your order.
1. PACKAGE YOUR RETURN. All individual items (other than those which are faulty) must be in a saleable condition and returned in their original protective packaging with the barcode(s) and/or tags intact, while the outer packaging can be of your choice (i.e. box, envelope, etc.). Please note, with the exception of faulty merchandise, we cannot accept the return of products that have been opened or used.
2. INCLUDE PRINTED AND COMPLETED RETURN SLIP. Our returns slip will need to be printed, completed and included in your return package to enable us to process your return. Remember to include your order number and your details, the goods you are returning and the reason through the 'reason for return' code.

The returns slip can be viewed, downloaded, and printed here.
3. ADDRESS TO WAREHOUSE. Please note this is not a prepaid service. Send your parcel to:
Paperchase, C/O iForce, Huntingdon Road, Thrapston, Kettering, NN14 4FR
4. POST IT! Please make sure you return items through a traceable service for your safety. The parcel is your responsibility until it reaches our warehouse, so we strongly recommend you obtain a proof of postage, as without this we will be unable to assist you further. Please note that you will be responsible for the costs of returning the items to us unless faulty.
When returning your purchase please allow 28 days from the day the parcel is posted for your refund to be processed or your replacement to be despatched. We will email you to let you know when your refund or your replacement order has been processed. Refunds will be processed within 7 days of receiving your parcel. It may take up to 7 days for the refund to show in your account.
Goods purchased on other websites (e.g. asos.com, amazon.co.uk) must be returned to the website they have been purchased from. They cannot be returned to the Paperchase website or a Paperchase store.
Undeliverable packages
When a postal carrier returns an undeliverable package to us, we issue a full refund (excluding delivery charges).
We are unable to re-send packages that are returned to us as undeliverable. If you would still like to purchase those products, you're welcome to place a new order. A package may be 'undeliverable' because the address provided was incorrect or, following 3 failed delivery attempts, it has not been collected from the local collection office and has subsequently been returned to sender.
We will refund these orders (excluding delivery charges) within 28 days of receiving them back to our warehouse and you will be notified with an email to confirm we have the return.