Terms & Conditions

All users of the Paperchase website agree that their access to and use of it are subject to the terms and conditions set forth in this legal notice and to all applicable laws. Any such access or use is undertaken at the user’s own risk. These terms and conditions may be changed at any time without prior notice and you are strongly advised to check the current terms and conditions each time you order from us.
This website is operated by Aspen Phoenix NewCo Limited, trading as Paperchase and these terms and conditions apply to this website only.

Information on our website

The information and data displayed on the Paperchase website is, to the best of our knowledge, accurate at the time of publication. However, Paperchase provides no guarantees, warranties, or assurances of any kind that the site is error free. We reserve the right to make modifications at any time without prior notification. Each product purchased is sold subject to its product description. We will take all reasonable care to ensure that all details, descriptions, images and prices of the products that appear on our website are correct at the time when the relevant information was entered into the system. Although we aim to keep our website as up to date as possible, this information may not always reflect the product exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted by us. Prices on the website may differ from prices for the same product in our stores. UK VAT will be charged on all orders, including orders delivered internationally.

Copyright & intellectual property

The copyright in this website belongs to Paperchase and will, at all times, remain with us. You may access this website for your own non-commercial use only. You may not copy, publish, modify, transfer, create derivative works from, commercially exploit or otherwise use in whole or part any of the content on this website. You may not delete or alter in any way any copyright, trademark, intellectual property, or other legal notices from any part of this website.

Security & privacy

To provide credit card security and keep your personal information safe, we use Secure Sockets Layer (SSL) technology, the most widely used data encryption coding system for secure eCommerce transactions. If your browser doesn't accept the SSL technology, your purchase will not be permitted. All of the information you provide is encrypted (scrambled) prior to being sent over the Internet to our system. To protect your information once we receive it, we place it on Tier 1 PCI DSS certified systems designed to keep information safe and inaccessible to other Internet users.
The Payment Card Industry Data Security Standard (PCI DSS) is a security standard, and we have undertaken significant investment to attain Tier 1 PCI DSS Certification. This Tier 1 Certification and compliance ensures a top level of security and the protection of sensitive customer information including credit cards details. We will ensure that your data is as safe as possible when you purchase products online at Paperchase.
For return visits to the site, we can securely store your credit card information in our system using that same technology if you opt in for us to save your credit card information. Shopping at Paperchase.com is safe, convenient and secure. From your side, if you use our website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us within your ‘my account’ area of the website.
Paperchase.com reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

Information we collect

We collect various types of information depending upon how you use our site. We will never disclose your personal details to third parties.
When you become a Paperchase.com registered user, we collect information from you including your name, mailing address, email address and password. This information is gathered to make your shopping experience as a registered user as quick and easy as possible. Additionally, we collect certain personal information if you choose to opt-in to our email newsletters or SMS alerts.
When you order from us, we collect some personal information from you including your name, billing address, delivery address, email address, phone number(s) and credit card number (with expiration date) or gift voucher number. We also store information on the person who will receive any gift you send (e.g., that person's name and address) and we will retain a record of your purchases. In addition, if you are a registered user and have signed in when you enter this information, it will automatically be saved in your “my account” area for ease of reference. We also provide you with the option not to save your credit card information with us if you so choose.
Our primary goal in collecting personal information is to provide you with a smooth, efficient, customised shopping experience and to let you know about offers that may be of interest to you.
Data collected from this website will also help us work towards improving our website content and for internal marketing analysis and promotional purposes. We will not disclose your personal details to third parties.
Information collected from you relating to career opportunities within Paperchase will be used as part of our internal recruitment process only and will not be shared with other parties.

How we use cookies

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are small pieces of information sent by a website that is saved on your hard disk by your computer's browser. It holds information a site may need to interact with you and personalise your experience.
Cookies can be used by a website to recognise you, although that does not necessarily mean any personal information is stored in the cookies. At Paperchase.com, we store no personal information about you in cookies. Anything you choose to tell us about yourself (such as your address and email address) is stored safely and separately on our secure servers, and you need to provide a password to access it.
We use cookies to look at how groups, rather than individuals, use our website. In our stores, we can observe which aisles and departments are most heavily trafficked and determine what displays or sales are the most successful. In this way, we can identify ways to improve the customer experience. On the web, cookies help us develop a similar understanding so that we can continue to improve the arrangement, product offerings, and merchandise placement you see at Paperchase.com.
You may refuse the use of cookies by selecting the appropriate settings on your browser. However please note that if you do this you may not be able to use the full functionality of this website.
As we continue to develop our website and take advantage of technologies to improve the services we offer, this privacy policy may change. We, therefore, encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.

Your conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You must use the website for lawful purposes only.
You understand that you, and not Paperchase, are responsible for all electronic communications and content sent from your computer to us. Certain items available online are age restricted. By placing an order for one of these items you are declaring that you are over the minimum age at which you are allowed to purchase these items. These items must be used responsibly and appropriately. You must not use the website for any of the following: • for fraudulent purposes, or in connection with a criminal offence or other unlawful activity • to send, use or reuse any material: that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; that is breach of copyright, trademark, confidence, privacy or any other right; that could cause harm to third parties; which consists of or contains software viruses; that is or amounts to, political campaigning, commercial solicitation, chain letters, mass mailings; or that is "spam". • to cause annoyance, inconvenience or needless anxiety

Prices & sales

Prices on the Paperchase website may differ from pricing within our stores. In addition to this, sales and promotions online may not appear in our stores and vice versa. We will introduce sale promotions and sale periods in line with current legislation. However, products in the sale, the overall sale offer and the duration of the sale online may differ from that in our stores. We are unable to apply promotional offers to orders placed before the promotion has started. 



• Qualifying orders will be presented with the applicable free delivery option at the delivery stage of the checkout. • Your Shopping Bag must total £35 or more (excluding online gift vouchers) after any discounts or promotions have been redeemed to receive the delivery for free. • Online gift vouchers do not contribute to the £35 free delivery spend threshold. • Paperchase reserves the right to withdraw or change this offer at its discretion.



• Place full-priced products in your shopping bag and then add the valid code to the 'promo code' box on the shopping bag page. Only one promo code can be redeemed against any order.

Terms & Conditions:

• Offer is valid online for customers with an active Student Beans code or in open UK stores when you show a valid student ID card, or you active Student Beans account at the till. • Valid on full-priced items only. Excludes advent calendars, sale items, mystery boxes and gift vouchers. • Cannot be used in conjunction with any other offer or promotion. • Paperchase reserves the right to withdraw this offer at any time



• To redeem online: Place full-priced products in your shopping bag and then add the valid code to the 'promo code' box on the shopping bag page. Only one promo code can be redeemed against any order. • To redeem in-store: Show your service staff ID at the till, or sign in to your online account using one of our heroes discount partner(see list below) then show the offer screen to a member of staff at the till in-store.

Terms & conditions:

• Offer is valid online and in-store for any education, health and social care, charity and armed forces staff. Simply enter an online discount code from any of the following partner websites in your shopping bag online to redeem the 10% off discount: • www.healthservicediscounts.com • www.discountsforcarers.com • www.discountsforteachers.co.uk • www.charityworkerdiscounts.com • www.teacherperks.co.uk • www.bluelightcard.co.uk • www.defencediscountservice.co.uk • Valid on full-priced items only. Excludes advent calendars, sale items, mystery boxes, online gift vouchers and in-store gift cards • Available to UK customers on paperchase.com/en_gb/ and in standalone UK stores. • Cannot be used in conjunction with any other offer or promotion (including 3 for 2 multi-buys).• Paperchase reserves the right to withdraw this offer at any time.

15% off for new customers


To redeem online, enter code WELCOME15 on the shopping bag page or at checkout

Terms & conditions:

• Valid online only • Cannot be used to purchase sale items or online gift vouchers. • Cannot be used in conjunction with any other promo code, including heroes and student discount promotions.• Cannot be used in conjunction with 3 for 2 Stationery and 3 for 2 Christmas offers.• Cannot be used against Advent Calendars  • Cannot be used against Mystery Boxes • Cannot be exchanged for any cash value and cannot be applied retrospectively. • Paperchase reserves the right to withdraw this offer at any time.


3 for 2

Terms & conditions:

• Only valid when purchasing 3 full price items from the 3 for 2 mix & match category onsite, or when purchasing 3 for 2 marked products in-store. • Customers must place three full-price, selected items in their shopping bag for the offer to be applied online. • Cheapest item free. • Selected items only. • While stocks last. • Cannot be used in conjunction with heroes discount or student discount or any other discount codes and ongoing promotions • Paperchase reserves the right to withdraw this offer at any time. • Discount codes cannot be used in conjunction with our site wide 3 for 2 offer.


Terms & conditions:

• Valid online only • Applies to full price items only • Cannot be used in conjunction with any other offer • Valid between 01/01/2023 - 31/01/2023 •


Terms & conditions:

• Valid online only • Applies to full price items only • Roka, Chilly's, Katie Cardew and Mystery Boxes are excluded • Cannot be used in conjunction with any other offer • 

Mystery Boxes

Terms & conditions:

• Excluded from heroes, student and any other discount or promotions. • Mystery Boxes are non-refundable.